What do I do if my order is incomplete or incorrect?

We try our best to handle every order with as much care as possible. However, if you need to return an item due to an error on our part, please e-mail us at customerservice@strollandgo.com or call us at 1-888-553-3933 within 10 days of receipt. We will either e-mail or mail you a return label for the incorrect item and send you out the correct item. Our return address can be found at the bottom of the page.

What do I do if my order is damaged?

If your item is damaged due to shipping or a manufacturer's defect, please e-mail us at customerservice@strollandgo.com or call us at 1-888-553-3933 within 10 days of receipt. We will arrange to have the item(s)/part(s) repaired or replaced with the manufacturer at no cost to you. If the item is damaged due to shipping, we will file a claim with the shipping company and arrange for the product to be returned to us and we will ship a replacement.

Change your mind?

Suggestions when shipping an item to us
* Properly re-package the item to prevent damage
* Insure shipment against damage during transit
* Use a service that provides a tracking number

In the unlikely event that a package arrives with visible damage to the product (pieces protruding from box, box torn in a manner that the product became scratched and dented during transit, etc...) it will be refused. This is why insuring the package is so important. We will be happy to assist you in filing a claim with your shipping carrier.

Exchanges: For item(s) of greater or equal value

If you decide that you would like to exchange your merchandise for another item of greater or equal value, you will need to ship the item(s) back to us in its original and unused condition to Stroll and Go. Once we receive the item back in our warehouse, we will ship your new item of equal or greater value at no cost to you. Please be aware that you are limited to one (1) exchange (of greater or equal value) with free shipping. Any exchanges after your first exchange will require you to cover all shipping costs both to and from you. Our return address can be found at the bottom of the page.


Exchanges: For item(s) of lower value

If you decide that you would like to exchange your merchandise for another item of lower value, you will need to ship the item(s) back to us in its original and unused condition. Once we receive the item back in our warehouse, we will ship your new item(s) to you at your expense. Please be aware that shipping cost vary. Please call our customer service dept. at 1-888-553-3933 to get a shipping quote. Our return address can be found at the bottom of the page.

Returns/Refunds

Suggestions when shipping an item to us
* Properly re-package the item to prevent damage
* Insure shipment against damage during transit
* Use a service that provides a tracking number

In the unlikely event that a package arrives with visible damage to the product (pieces protruding from box, box torn in a manner that the product became scratched and dented during transit, etc...) it will be refused. This is why insuring the package is so important. We will be happy to assist you in filing a claim with your shipping carrier.

If you are returning an item(s), please be aware that you are responsible for shipping the items back to Stroll and Go at your cost. We advise that you insure and are able to track your package back to us in case any issues should arise during the shipping process. Once the item(s) are returned to our warehouse in its original and unused condition, we will refund you in full less our shipping charges. Our return address can be found at the bottom of the page.

All refunds will be issued back to the original credit card in full less our shipping charges to you.

Cancellation
Cancellations must be emailed to customerservice@strollandgo.com or faxed to Stroll And Go.

If a cancelled order is shipped in error please refuse the package or contact our customer service department at 1-888-553-3933 or e-mail customerservice@strollandgo.com. Before a credit is issued, the product must be returned in its original condition to our warehouse.

Items that have already been shipped or are in transit unfortunately can not be cancelled. You will be responsible to refuse the package or return the product to Stroll and Go and will be credited in full less the shipping charges once the item(s) are returned in its original condition to our warehouse.

Send all returns to:
Stroll And Go
ATTN: Returns
1009 Mansell Road
Suite M
Roswell, GA 30076


Suggestions when shipping an item to us
* Properly re-package the item to prevent damage
* Insure shipment against damage during transit
* Use a service that provides a tracking number

In the unlikely event that a package arrives with visible damage to the product (pieces protruding from box, box torn in a manner that the product became scratched and dented during transit, etc...) it will be refused. This is why insuring the package is so important. We will be happy to assist you in filing a claim with your shipping carrier.